Cancellation & Refund Policy
Last updated: 26 June 2026
1. Overview
This policy applies to all advertising campaigns purchased on ClaudeCash (claudecash.co), a developer advertising platform based in Bangalore, India. We process payments via our secure payment gateway.
2. Cancellation before delivery
If your campaign is in "pending" status — meaning payment has been received but no impressions have been served yet — you may cancel and receive a full refund. To cancel, email helpme@claudecash.co with your order/transaction ID within 7 days of purchase. Cancellations are processed within 3–5 business days.
3. Cancellation after delivery begins
Once a campaign becomes "active" and impressions begin serving, no refund is issued for impressions already delivered. If you wish to stop a running campaign, you may pause it from the advertiser portal at any time. The remaining undelivered impressions will stay in your account for reactivation; they are not refunded as cash.
4. Refund for non-delivery
If ClaudeCash is unable to deliver purchased impressions due to a technical failure on our end (e.g., platform outage, billing system error), we will issue a full or pro-rata refund for undelivered impressions within 14 business days. Such cases are investigated and approved by our team.
5. Rejected campaigns
If we reject your campaign due to policy violations (illegal content, deceptive copy, etc.), the campaign will not run and a full refund will be issued within 7 business days.
6. Refund method
Refunds are credited to the original payment method (card, UPI, net banking, or wallet). Refund timelines after our processing depend on your bank or payment provider, typically 5–10 business days.
7. Developer earnings
Developer earnings are not subject to refund. Once an impression is credited to a developer's balance, it is non-reversible. In cases where advertiser refunds are issued for technical non-delivery, developer earnings for those impressions are not clawed back.
8. How to request a refund
Email helpme@claudecash.co with: your registered email address, transaction/order ID, campaign name, reason for refund request. We will acknowledge within 24 hours and resolve within 7–14 business days.
9. Disputes
If you are not satisfied with our refund decision, you may escalate to our Grievance Officer: ClaudeCash Support, helpme@claudecash.co. You may also raise a dispute with your payment provider per their dispute resolution process.
10. Contact
Refund queries: helpme@claudecash.co